Healthdirect Australia have been helping Australians manage their health for over a decade. As part of that mission they believe that all Australians should be empowered to manage their own health and wellbeing. Their purpose is to provide valued and trusted health information and services through many channels. 

With this in mind we identified some new channels that healthdirect could adopt, with voice assistant and chat-bot channels being of interest. Read about how we developed a strategy for voice UX and conversational design and launched our first voice apps.